Terms and conditions

Introduction

Thank you for your interest in our company, website and the products we sell through our online store.

Please read this document carefully. This document (hereinafter referred to as “This Document”, “Agreement” or “Terms and Conditions”) represents the terms and conditions of your use of the faboltray.com website (hereinafter referred to as “Site”) and the terms and conditions of placing orders for products through the Site, including delivery and return terms. By browsing our site or placing an order you agree to the Terms and Conditions described below. This document is a legal agreement – a contract between you and us. Please also read our Privacy Policy before browsing the site or placing an order. If you do not agree to these Terms or the Policies stated above, please do not use the site.

Binding. You understand that both this Agreement and all policies referenced herein (e.g. Privacy Policy) are binding on you. By browsing our site or placing an order, you agree to be bound by this Agreement and the policies indicated.

Changes and Updates. We reserve the right to change these Terms at any time without notice. Your order will be subject to the terms that are in effect at the time the order is placed. By visiting our website you will find the latest version of the Terms.

We cannot guarantee that any products that have been included at any time on the site will be available at any time. We reserve the right to cease marketing a product at any time.

Contact. If you have any questions or concerns, you can contact us with confidence at office@faboltray.com or by filling out the contact form and we will respond as soon as possible.

Who we are?

The website faboltray.com belongs to Faboltray SRL, a Romanian company with registered office in Praid, str. Zsogod nr.17., jud. Harghita, registered in the Trade Register under no. J19/8/2021, with fiscal code RO43531324, e-mail office@faboltray.com

We are a company dealing with the making and  oselling of wooden bowls.

Your personal data

The Site processes personal data provided by you or collected from other sources as described in detail in the Privacy Policy.

We are committed to complying with national and European legislation on the protection of personal data and the free movement of such data.

By visiting and/or using the site, placing orders or interacting with us by any method and/or any means of remote communication, you consent to the processing of your personal data as described in the Privacy Policy.

You also declare that all personal data and information transmitted to us is accurate. To the extent that the data does not belong to you, you declare that you have obtained the prior written consent of the data subject whose data you are transmitting to us or you declare that you are transmitting the data on another legal basis under Regulation (EU) No 679/2016.

We may collect information through cookies or other similar technologies, such as IP address, details of the browser or device used. If you would like to find out more information, we recommend that you visit and browse our Cookie Policy.

Eligibility

In order to legally place an order on our site you must (1) be over 18 years of age and/or of full legal age; (2) agree to this Agreement; and (3) provide us with true, complete and current identity and contact information.

Sale to Minors. The Site does not sell products to minors. If you are under 18, please have a parent/guardian place an order on your behalf or authorize the placement of an order.

Rules for using the site

By accessing, visiting, placing an order or conducting any other activity on our site, you promise to abide by the following rules:

1. You will use this site solely for making legitimate orders or for gathering information;
2. You will not place any false or fraudulent orders, otherwise we reserve the right to cancel the order and inform the competent authorities or to take legal action to recover any damages caused;
3. You will provide true, accurate, complete and up-to-date information;
4. You will respect the intellectual property rights of any element found on this site.
5. You will not carry out any action that could bring any kind of damage to our site, otherwise we reserve the right to take legal action to recover any damages caused.

We reserve the right to block the access of any user who violates the above rules, to cancel orders, to refer the matter to the competent authorities for administrative / criminal prosecution for any anti-social acts, and to take legal action for the full recovery of any damages caused, present or future, including lost profits and court costs (including attorneys’ fees).

Conclusion of contract

Date of conclusion of contract. The contract between you and us is concluded when your order has been expressly accepted by us and you will receive an e-mail confirming delivery.

Protection. Insofar as we do not accept your order but money has been withheld from you, we will refund this money as soon as possible.

The decision is up to us. We reserve the right to decide, unilaterally and without giving reasons, whether or not to conclude a sales contract. We will not be liable to you if we refuse to act on an order. Title to the products will only pass to you once you have made payment of all sums due for the products, including delivery costs.

Product availability

We cannot guarantee that the products that have been found at any given time on the site will be available for purchase at any given time. We will have no liability to you in the event that a product is no longer on the site. Although we will endeavour to have real-time updated product availability information on the site, we cannot guarantee that this information will be up to date at all times. All orders will depend on the availability of products in stock.

To the extent that products are unavailable, but you have already placed an order, we will inform you of the unavailability of these products and recommend similar products of equal or similar value that can be ordered. Insofar as you do not wish to order similar products recommended by us, we will cancel your order and, insofar as you have already paid the price of the products, we will refund the money as soon as possible.

Price, payment, delivery

The price of the products is displayed in romanian lei or euro on the website and includes taxes. Shipping cost is not included. If there is an error in the price displayed on the site, we will inform you as soon as possible and will refund the additional amount paid or request an additional amount. If the new price is not satisfactory to you, you do not respond to our request or we are unable to contact you, we will cancel your order and refund you as soon as possible.

Product prices may be updated/amended at any time, and such update/amendment will supersede any previous price. Your order will be subject to the prices at the time the order is actually placed.

Payment for ordered products can be made as follows: cash on delivery, by money order/bank transfer in advance or online card payment. 

If you choose to pay online by bank card, your card data will be processed by the partner indicated in the Payment information section and we will not store any of your card data.

If you choose to pay by card, the issuing institution will validate and authorise the payment. If the transaction is not processed for reasons beyond our control (e.g. no funds on the card, expired card), the contract between us is not concluded and we are under no obligation to deliver the goods, but you can select another payment method or try again to process the payment with a valid card.

Shipping or delivery charges are not included in the price, except for certain offers which will be brought to your attention, if applicable, via the website. For more information about our Delivery Policy, please refer to our website under Delivery Policy.

No deliveries are made on Saturdays and Sundays. Please note that in certain situations, especially during the holidays or Black Friday period, delivery times may be extended, which may be due to courier companies being overcrowded or for other reasons beyond our control. The delay in delivery will not be due to our actions or inactions, but to an event external to us, in which case you agree not to claim any liability on our part under any circumstances.

Force majeure and fortuitous event

We will not be held liable for any delay or failure in the performance of our services in the event of force majeure or fortuitous case. Force majeure includes, but is not limited to, changes in laws or regulations, embargoes, wars, acts of terrorism, riots, fires, earthquakes, nuclear accidents, floods, strikes, epidemics, pandemics, weather conditions and acts of hackers or internet service providers.

Right of withdrawal

According to GEO 34/2014, if you are a consumer (natural person), in the case of products delivered by courier you have the right to withdraw from the contract, without any specific reason, within 14 days from the day on which you or a third party mandated by you, other than the carrier, has taken physical possession of the products. For more information on how to exercise your right of withdrawal, please refer to our website under Returns Policy.

Intellectual property

The entire content of the site is the intellectual property of Faboltray SRL. The site may be used by third parties for information and/or order placement purposes only.

Users of the site may not download, modify the site in whole or in part, reproduce the site in whole or in part, copy, distribute, sell or exploit the site in any other manner contrary to the interests of Faboltray SRL, whether or not for commercial purposes.

Any content (including but not limited to databases, graphics, trademarks, legal content) are the intellectual property of Faboltray SRL. The entire site is protected by Law no. 8/1996 on copyright and related rights, and for any infringement of intellectual property, we reserve the right to bring an action before the competent courts for full recovery of damages, as well as to file a criminal complaint with the judicial authorities to hold the perpetrator criminally liable.

Final clauses

These Terms constitute the entire agreement between you and us with respect to the subject matter of any Contract and supersede any other agreement, any prior oral or written agreement between you and us.

This Agreement is binding. You may not transfer, assign, charge or otherwise dispose of this Agreement or any of your rights or obligations hereunder without our prior written consent. We may transfer, assign, charge, subcontract or otherwise dispose of a Contract or any of our rights or obligations under the Contract.

This Agreement and any use of the Site shall be governed by the laws of Romania. Any dispute between us shall be submitted for resolution to the Romanian courts.